High
FR1 · Authentication
- · Register & login
- · Google sign-in
- · Password reset
- · WhatsApp number verification
The operating system for work on WhatsApp
Your voice notes are already your to-do list.
FlowDESK transforms WhatsApp voice notes into tasks, workflows, approvals and business actions automatically — no retyping, no forgotten commitments, no new app to learn.
MVP preview · English transcription · human confirmation before any action executes
Live MVP
Voice-to-action studio
This is the working core of the MVP: capture, transcription, intent detection and structured task extraction.
Live capture
Speak it. FlowDESK files it.
Record like you would a WhatsApp voice note, or upload an existing audio file. FlowDESK transcribes it and extracts tasks, owners, deadlines and reminders.
No mic? Paste a transcript
Your extracted actions appear here
Transcript, intent, meeting summary, tasks with owners and deadlines, plus scheduled reminders — all confirmed by you before anything is executed.
User journey
From spoken word to executed workflow
- 01
User records a WhatsApp voice note
- 02
Voice note is shared with FlowDESK
- 03
Audio is transcribed
- 04
AI extracts intent and entities
- 05
Tasks, reminders and summaries are generated
- 06
User confirms or edits the actions
- 07
Integrations execute and confirmations are sent
- 08
Progress is tracked in the dashboard
Functional requirements
What the full product covers
The MVP ships voice processing, AI extraction, reminders and the dashboard. Everything else is sequenced behind it.
Critical
FR2 · Voice processing
- · Voice upload
- · WhatsApp voice notes
- · Multiple audio formats
- · Transcript display
Critical
FR3 · AI task extraction
- · Tasks
- · Deadlines
- · Owners
- · Priority & context
High
FR4 · Reminder engine
- · Schedule reminders
- · Notifications
- · Snooze
- · Mark complete
High
FR5 · Meeting summary
- · Key decisions
- · Action items
- · Participants
- · Deadlines
Medium
FR6 · Dashboard
- · Pending tasks
- · Completed tasks
- · Upcoming reminders
- · Activity history
Medium
FR7 · Integrations
- · Google Calendar & Outlook
- · Slack
- · Trello, Asana, Notion
- · CRM platforms
Target users
Built for people who live in their inbox of voice notes
Primary: SMEs in Africa and emerging markets, WhatsApp-first business owners, remote and field teams. Secondary: consultants, sales teams, NGOs and cooperatives. Enterprise: customer service, logistics, healthcare and financial institutions.
Primary
SME owner
Pain: Runs sales, ops and admin over WhatsApp with no budget for a full software stack.
Goal: Turn everyday voice notes into tracked, delegated work.
Primary
Remote team lead
Pain: Manual meeting documentation and poor accountability across time zones.
Goal: Automatic task assignment with full team visibility.
Primary
Field operations team
Pain: Reports come in as voice notes from the road with no reliable way to log them.
Goal: Hands-free capture that turns into structured tasks instantly.
Secondary
Consultant / sales team
Pain: Client calls and site visits produce action items that never make it into a system.
Goal: Convert every debrief into follow-ups without extra admin.
Secondary
NGO & cooperative programme officer
Pain: Field reports arrive as voice notes and are compiled by hand.
Goal: Automated documentation and faster reporting to funders.
Enterprise
Ops lead — logistics, healthcare & finance
Pain: Customer service, dispatch and compliance teams generate voice updates that need auditable records.
Goal: Workflow automation through a conversational interface, integrated with existing systems.
Success metrics
How we know FlowDESK is working
- Speech recognition accuracy
- ≥95%
- Intent classification
- ≥90%
- AI response time
- <10s
- Monthly active users (Y1)
- 50,000
- Task creation success
- ≥95%
- Retention
- ≥80%
- Net promoter score
- >50
- Free → paid conversion
- ≥10%
Non-functional requirements
Performance, security and scale
AI stack
Speech-to-text, LLM intent classification and entity extraction, vector recall for context.
Security & compliance
Encryption in transit and at rest, OAuth 2.0, role-based access, GDPR and NDPR alignment.
Performance
AI response under 10s, dashboard under 3s, 99.9% uptime, 10,000 concurrent users.
Scale
Cloud-native, horizontally scalable services with multi-region deployment.
Roadmap
Three phases to the work OS
Phase 1 — MVP
In build
- · Authentication
- · Voice transcription
- · AI task extraction
- · Reminders
- · Dashboard
Phase 2 — Teams
Next
- · Calendar integrations
- · Team workspaces
- · CRM synchronisation
- · Meeting summaries
Phase 3 — Enterprise
Later
- · Enterprise administration
- · Workflow automation
- · AI agents
- · Advanced analytics
- · Marketplace integrations
Commercial model
Product-led pricing
Free tier for adoption, paid tiers for AI depth, collaboration and enterprise control.
Individuals
Free
$0
Limited actions — core voice capture and a personal task list.
Small businesses
Starter
$12/user/mo
Advanced AI extraction, reminders and integrations, priced per user or per workspace.
Growing teams
Professional
$29/user/mo
Higher automation limits, team workspaces and analytics.
Large organizations
Enterprise
Custom
SSO, SLA, custom deployment and dedicated support.
Plus usage-based AI credits for pay-per-action processing and pay-per-transcription, and enterprise revenue from setup fees, custom integrations, API access and onboarding.